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FAQs

Croydon and Bromley Domestic Cleaning Services

What does it cost?
From £11.45 per hour with a minimum of two hours per week.

What cleaning products do you use?
Our house keepers use the cleaning products and iron and vacuum cleaner that you would usually keep in your house. This helps to keep our hourly rate low as it means that we do not have to pass on the cost to you. Using your products also means that you do not have to endure smells of detergents that you do not like or if you have any ethical or environmental concerns about unfamiliar products. You also do not have to worry about transfer of dust, fibres or animal hairs from other households - especially if you or family members suffer from allergies.

Croydon and Bromley Domestic Cleaning Services. Call today for a free quote
Will I have the same house keeper every week?
At the outset we will introduce you to a regular house keeper who you will brief about your particular cleaning needs. We believe that by having a regular house keeper, she will quickly become familiar with your requirements, and build up a relationship of mutual trust. In the unlikely event of the arrangement not working out to your satisfaction, we will introduce you to a new house keeper. 

Is ironing part of the service?
Yes. It's a time consuming mundane task, and we appreciate that you may want someone else to take it off your hands.

How trustworthy are your house keepers?
Our selection process is rigorous and is aimed at recruiting house keepers who are reliable, honest and competent. We seek two references, proof of identity and they are required to sign up to a code of conduct before they undertake any work on behalf of the company. Maid Time also has comprehensive insurance cover for theft, accidental or wilful damage. However we do not anticipate having to make any claims against this cover. 

What happens if there is any damage caused during cleaning?
Whilst our house keepers will take extreme care of the contents of your household, we understand that accidents can sometimes happen. As mentioned above we have comprehensive specialist insurance cover. It also includes cover for theft and public liability for your peace of mind in the unlikely event of loss or damage.

What do I do if I have any concerns about the service?
Your satisfaction is of paramount importance to us. If you have any concerns, please call us immediately on 07879 242 821, and we will do all we can to resolve issues. All we ask is that you do not leave it too long in contacting us, because the sooner you speak to us, the easier it is to resolve.